Shipping Information

  • We will ship to U.S.A only, if you'd like to place an order from foreign country, please contact
    at info@utsuwa.com directly.
    Charges shown below are based on the total value, including tax, shipped to each address.
  • All shipping charges include handling, order processing, item selection, packaging and transportation of items.
  • Additional fees are charged for certain items because of their weight and size. These items will be noted on our website.

Merchandise

Total

Standard

(Ground)

up to$15.00  $5.50
$15.01--$25.00  $6.50
$25.01-$35.00 $7.50
$35.01-$45.00  $8.50
$45.01-$55.00  $10.50
$55.01-$75.00  $12.50
$75.01-$95.00  $13.50
$95.01- $125.00  $16.50
$125.01- $200.00  $19.50
$200.01- $300.00 $29.50
$300.01- $400.00 $39.50
$400.01- $500.00 $49.50
$500.01- $600.00 $59.50
$600.01- $700.00 $69.50
$700.01- $800.00 $79.50
$800.01- $900.00 $89.50
$900.01- $1000.00 $99.50
$1000.01- $1500.00 $150.00
$1500.01- $2000.00 $200.00
  • Add $3.00 for each gift wrap +tax. Please see "Sale" category and select "Gift Wrapping ", add the  quantity to the cart. 
  • Shipping is from our Torrance, California warehouse by UPS or USPS.

  • Purchases will ship within 5 to 10 business days from receipt of the order.
  • In the event of a delay we will notify you as soon as possible.
  • Items ordered together may be delivered separately.

  • Hawaii, Alaska & other US territories; Use rush delivery method.
  • No shipping available to P.O box address.

Tax Information
We are required by law to collect sales tax on shipment deliverd into California State (9%) where wea re registered to do business.

Return Policy

We will be glad to accept returns of unused merchandise in their ORIGINAL CONDITION:

WITH ORIGINAL RECEIPT WITHIN 30 DAYS OF PURCHASE

Full Refund in the original form of payment.

WITH ORIGINAL RECEIPT AFTER 30 DAYS OF PURCHASE

Store credit or merchandise exchange in the amount of the return.

WITHOUT ORIGINAL RECEIPT

Store credit or merchandise exchange in the amount of the lowest price except Final Sale items*.

DEFECTIVE MERCHANDISE

We will accept returns regardless of the purchase date. We may request to determine the defect by an expert.

For any items with any breakage or incorrect items received all claims must be made within 3 days or receipt of merchandise, so that we can file a claim with the shipping carrier, and we will replace your merchandise in the meantime. Please contact us and keep all merchandise and packaging material until you are notified to do otherwise.

please contact us before sending any merchandise return. Shipping fees and or gift wrapping fees cannot be refunded. Return shipping fees are the customer's responsibility. We will refund your merchandise amount back to the original form of payment once we receive the return merchandise. We however cannot refund any money if merchandise is returned used, or damaged, or in the event your package is lost by the carrier you use, so insuring your return package is highly recommended.

*Store Credit for Final Sale items without the original receipt will be issued in the amount of the Final Sale price.

Credit Cards Accepted

VISA, MASTERCARD, AMERICAN EXPRESS,

PAYPAL